Customer Service

Find answers to some commonly asked questions regarding:

Order Processing & Shipping

We strive to process and dispatch orders within one to two business day of receiving your order. Funstra is located in Gold Coast, Australia. Generally most deliveries take 2-3 business days to eastern states and 4-6 business days to western states. All parcels are shipped via Australia Post's eParcel service with online tracking available for Australian deliveries. International deliveries generally take 6-10 business days, depending on the delivery destination. Express shipping service is also available.

Shipping & Handling

The shipping and handling prices at Funstra are based on the weight of your order and the delivery destination. The shipping and handling cost includes the actual cost of postage and packaging costs. Our high quality packaging standards ensure safe delivery of your purchases. All shipping and handling prices are calculated in real time in the checkout process, before the completion of your order.

Product Pricing

All prices within the Funstra online store are quoted in Australian dollars.

Payment Methods

We accept online credit card payments for orders. We accept Visa, MasterCard and American Express credit cards. PayPal is also accepted. We are not able to accept any personal checks and money orders.

Credit Card Security

Is it safe to use your credit card to place an order through our online store? Yes, it is completely safe. When you use your credit card to pay for an order at our online store, we encrypt the credit card number before the information is sent over the Internet. All credit card payments are processed in real time, so we don't store your credit card details; they are encrypted and sent directly to the bank to ensure that each purchase you make is protected and safe.

Product Availability

We strive to ensure that products are available for immediate shipment. Occasionally, a product you order may be out of stock. We will inform you by email if any items in your order prove to be unavailable.

For more information regarding ordering and shipping information, feel free to contact us.

  • Hey Duggee
  • Lego
  • Shaun the Sheep
  • Pusheen the Cat
  • Strawberry Shortcake
  • Chase and the PAW Patrol
  • D'lish Donut and the Shopkins
  • Hoot Hoot Go
  • Big Ted, Little Ted and Jemima from Play School on ABC Kids
  • Peter Rabbit
  • Barbie
  • Batman
  • Ben 10
  • Lightning McQueen from Disney Pixar Cars 3
  • Tinker Bell and the Disney Fairies
  • Cinderella and the Disney Princesses
  • Dora the Explorer
  • Elsa and Anna from Frozen
  • Jake and the Never Land Pirates
  • Disney's Mickey Mouse
  • Disney's Minnie Mouse
  • Draculaura and Monster High
  • Peppa Pig
  • Elmo from Sesame Street
  • Sofia the First
  • Spider-Man
  • Leonardo and the Teenage Mutant Ninja Turtles
  • Thomas and Friends
  • Buzz Lightyear and Toy Story
  • Winnie the Pooh
  • Star Wars
  • Minions and Despicable Me
  • Igglepiggle and In the Night Garden
  • Bananas in Pyjamas
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